Common questions
- Can we choose not to use Stripe?
- Is my identification secure via Stripe?
- We've completed everything, but our account is still restricted. What should we do?
- Why has Stripe asked us to verify our charity again?
- How long does it take for Stripe to review my information?
- Why is my Stripe account restricted?
- We’ve received a Stripe payment — where can we see the breakdown?
- What payment reference will appear on our bank statement?
- How can we check which bank details Stripe will pay into?
- What documents are required to verify bank details?
- How do we submit or update our charity bank details?
- Are there any fees for having a Stripe account?
- Who can set up the Stripe account?
- We already have a Stripe account — can we use that?
- Why do we need to set up Stripe?