Payments

Stripe

• How do we update our charity bank details?
• How can we check that Stripe hold the correct bank details?
• We have received a payment from Stripe. Where can we see the breakdown for the payment?
• What payment reference will show on our statement?
• Can I create a Stripe account using a non-UK address?
• We already have a Stripe account - do we need to set up another account via Give as you Live?

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Gift Aid

• Can I view and download previous Gift Aid schedule spreadsheets?
• How often can we claim Gift Aid from HMRC in a year?
• How long do we have to claim Gift Aid?
• How do we log into our Give as you Live Admin account?
• How do we claim our Gift Aid from HMRC?
• Where can we download the Gift Aid report?

Payment information

• How do charities get paid?
• Minimum Payment Threshold
• Can money be paid into a different account?
• What if our bank doesn’t accept BACs payments?
• When will my charity receive payment?
• How will we know when we’ve been paid?

Payment queries

• What does 'Previous Payment Partner' mean within the Admin Reports?
• We have been paid but cannot view the payment?
• We’ve been paid, but we thought we were due more?
• How does the Compliance Agreement affect our payments?
• What is a Trading payment?
• Where do I find the breakdown of the payment we have received?

Payment details

• How do I change the bank details that we receive our funds into?