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Payments

Stripe

  • How do we update our charity bank details?
  • How can we check that Stripe hold the correct bank details?
  • We have received a payment from Stripe. Where can we see the breakdown for the payment?
  • What payment reference will show on our statement?
  • Can I create a Stripe account using a non-UK address?
  • We already have a Stripe account - do we need to set up another account via Give as you Live?
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Gift Aid

  • Can I view and download previous Gift Aid schedule spreadsheets?
  • How often can we claim Gift Aid from HMRC in a year?
  • How long do we have to claim Gift Aid?
  • How do we log into our Give as you Live Admin account?
  • How do we claim our Gift Aid from HMRC?
  • Where can we download the Gift Aid report?

Payment information

  • How do charities get paid?
  • Minimum Payment Threshold
  • Can money be paid into a different account?
  • What if our bank doesn’t accept BACs payments?
  • When will my charity receive payment?
  • How will we know when we’ve been paid?

Payment queries

  • What does 'Previous Payment Partner' mean within the Admin Reports?
  • We have been paid but cannot view the payment?
  • How does the Compliance Agreement affect our payments?
  • What is a Trading payment?
  • Where do I find the breakdown of the payment we have received?

Payment details

  • How do I change the bank details that we receive our funds into?
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